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FAQ

Everything you need to know about booking your private transfer in the Algarve.

How can I arrange a transfer?
Booking a transfer with Pelican Transfer is straightforward and efficient. Just utilize our online booking system, input your pickup address, destination, date, and the number of passengers. The pricing is calculated automatically and your reservation can be confirmed in just a few minutes. Once confirmed, all travel information will be sent to you via email.
Do you offer transfers from Faro Airport?
Yes. We provide private transfers from Faro Airport to any destination in the Algarve, including:
  • Albufeira
  • Vilamoura
  • Lagos
  • Portimão
  • Carvoeiro
  • Tavira
  • Monte Gordo
  • Sagres
We also provide long-distance transfers to other locations in Portugal and Spain.
What if my flight is delayed?
No worries. We track flight arrivals in real time. If your flight is late, the driver will adjust the pickup time automatically without any additional cost.
Where can I meet the driver at the airport?
After you collect your luggage, your driver will be waiting in the arrivals area holding a sign with your name. If you have trouble finding the driver, our support team will assist you right away.
Are there any hidden costs?
No. The price displayed during the booking process covers:
  • fuel
  • tolls
  • taxes
  • airport waiting time
There are no undisclosed fees.
Can I cancel or change my booking?
Yes. You can modify or cancel your reservation ahead of time. We recommend getting in touch with our team as soon as possible if your travel plans change.
Are the transfers private or shared?
All Pelican Transfer services are 100% private transfers. This indicates that the vehicle will be allocated exclusively for you and your group. You will never share the vehicle with other passengers.
What types of vehicles are available?
Our fleet comprises various vehicle categories to meet your needs:
  • Comfortable sedans
  • Spacious SUVs
  • Executive vans for groups
  • Premium vehicles for VIP services
All vehicles are modern, clean, and properly maintained.
How many passengers can each vehicle hold?
It depends on the type of vehicle:
  • Sedan: up to 3 passengers
  • SUV: up to 4 passengers
  • Van: up to 8 passengers
For larger groups, arrangements for multiple vehicles can be made.
Do your drivers speak English?
Yes. All Pelican Transfer drivers speak English and are well-equipped to assist international travelers visiting the Algarve.
Do you operate only in the Algarve?
Our primary service area is the Algarve, but we also offer long-distance transfers to locations like:
  • Lisbon
  • Seville
  • Huelva
  • Évora
Custom journeys can also be arranged.
How long does a transfer from Faro Airport take?
Approximate travel durations:
  • Faro Albufeira: about 35 minutes
  • Faro Vilamoura: about 25 minutes
  • Faro Portimão: about 60 minutes
  • Faro Lagos: about 70 minutes
  • Faro Tavira: about 40 minutes
Travel times may change depending on traffic conditions.
Can I book a return transfer?
Yes. During the booking process, you can conveniently add your return trip to the airport, ensuring a smooth and worry-free journey for your whole trip.